Flood Damage Restoration

When Flooding Strikes, We’re Ready to Help — 24/7

​

Flooding can happen without warning, whether it’s from a burst pipe, heavy rain, or a backed-up sump pump. At 24/7 Flood Response, we understand how overwhelming water damage can be — and we’re here to help you through it from the moment disaster strikes to the final step of restoration and reconstruction.

 

Fast, Professional Flood Cleanup You Can Trust

Our team responds quickly to minimize damage and prevent long-term issues like mold growth, structural deterioration, or electrical hazards. Using advanced equipment and industry-certified techniques, we extract standing water, thoroughly dry affected areas, and begin the process of restoring your home or business to pre-loss condition.

 

Common Causes of Flooding We Handle:

• Broken or leaking pipes

• Appliance malfunctions (e.g., water heaters, washing machines)

• Heavy rain or storm runoff, causing flooded basements or crawl spaces

• Sump pump failure

• Sewer or drain backups

 

Our Flood Restoration Process Includes:

1. Emergency Response – We arrive fast and begin work immediately.

2. Water Extraction – High-powered pumps and vacuums remove water quickly.

3. Drying & Dehumidification – Industrial fans and dehumidifiers eliminate moisture.

4. Cleaning & Sanitizing – We disinfect surfaces and salvageable belongings.

5. Damage Repair & Reconstruction – From flooring to drywall, we rebuild what's needed.

 

Not all floodwater is the same. The type of water involved in a flood plays a major role in how the cleanup is handled — and how urgently it must be addressed. The Institute of Inspection Cleaning and Restoration Certification (IICRC) defines three categories of water based on contamination levels:

​

Category 1: Clean Water

What it is: Water from a clean source that poses no immediate health threat.

Common sources:

• Broken supply lines 

• Refrigerator/ice maker lines

• Water heater 

• Kitchen line (unless connected to disposal)

• Main water line

• Hose bib (if the break is inside the property)

Cleanup requirements:
Clean water damage is the easiest and safest to handle — but only if it’s addressed quickly. Left untreated, even clean water can deteriorate into Category 2 or 3 as it comes into contact with surfaces or sits stagnant.

 

Category 2: Gray Water

What it is: Water that contains some level of contaminants and may cause illness or discomfort with exposure.

Common sources:

• Washing machine, dishwasher, or toilet overflow (no feces)

• Sump pump failure

• Shower drain leaks/overflow

Cleanup requirements:
Gray water requires more intensive cleaning, including disinfection and sometimes the removal of porous materials like carpet, padding, drywall, or upholstery. Personal protective equipment (PPE) is used, and drying must be thorough to prevent mold growth.

 

Category 3: Black Water

What it is: Highly contaminated water that poses serious health risks. It may contain pathogens, sewage, viruses, parasites, chemicals, or debris.

Common sources:

• Sewage/drain backups

• Flooding from rivers or streams

• Storm surge or ground-level flooding

• Toilet overflow with feces

Cleanup requirements:
Category 3 water requires immediate professional remediation. All affected materials must typically be removed and properly disposed of. Disinfection is critical, and special safety protocols must be followed to protect occupants and workers.

 

 

Why the Category Matters

Understanding the type of water involved helps guide:

• What materials can be saved vs. what must be removed

• Which safety measures are necessary

• How aggressive the cleaning and sanitizing process must be

• The potential health risks involved

 

When you find a large amount of water in your basement, crawlspace, or anywhere in your home, give us a call. We will come out and take care of that emergency within 60-90 minutes. The sooner that it is taken care of, the less structural damage it causes. At 24/7 Flood Response, our certified technicians quickly assess the situation and take the appropriate action to ensure your property is safe and thoroughly restored — no matter the water category.